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RETURN & EXCHANGE POLICIES

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy. 

Return & Exchange Policy

We want you to love your sparkles, darling!  If for any reason you’re not completely dazzled with your purchase, we’re here to help!
 
Returns & Exchanges

  • You may request a refund or exchange within 14 days of receiving your order. Please do not return any items until first contacting us for a Return Authorization

  • ​A 15% re-stocking fee may be applied

  • To be eligible for a return or exchange, items must be unused, unworn and in their original condition and packaging. All refund and exchange requests are subject to review by our team. We reserve the right to refuse a refund or exchange should we see signs of wear, damage or intentional harm or misuse of the piece(s)
     

 
Non-Returnable Items

  • Custom or personalized items (such as name, initial or made-to-order designs) may not be eligible for return or refund

  • Sale or clearance items are final sale unless otherwise stated

 
Damaged or Incorrect Items

  • In the rare case that your order arrives damaged or incorrect, please contact us within 72 hours and we will work with you to make it right. To file a damage claim, proof is required. The best way to show proof is to take pictures of the item and packaging damage. Please keep all of your packaging material. Important information including the tracking # will be on the label. We are unable to file a claim without the required information. Please contact us at info@krystalkouture.com for further details

 
Exchanges

  • If you’d like to exchange an item for a different size or style, please contact us via email before sending anything back

 
Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

 
How to Start a Return or Exchange

  • To begin a return or exchange, please email us at info@krystalkouture.com with a subject line "Refund Requested for (Your Order Number)" or "Exchange Requested for (Your Order Number). In the body of the email, please include:

    • The name of the item(s) you wish to return or exchange

    • ​The reason for the return or exchange


Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund

  • Approved refunds are typically issued to your original payment method within 5–10 business days

  • Original shipping costs are non-refundable

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